Terms and Conditions

By booking an appointment at or purchasing merchandise from Crown Creations, you automatically agree to all of the Terms & Conditions stated hereinafter.

Complaints & Our Guarantee

Crown Creations want every client to be 100% happy with their hair. If, however, you have an issue or complaint, you must notify us immediately and we will consult with you in order to find the appropriate solution. We promise that if your complaint meets with the correct criteria we will offer you free hair extensions maintenance until your issue has been resolved, provided that it is our own hair supplied. Upon initiation of a complaint, you will be referred to the Salon Manager, immediately, who will deal with the complaint. We will ask you to return within two weeks of the original appointment to enable us to offer you advice and where criteria meets adjustments if you have simply changed your mind or if you return after the first 3 days for service 30 days for products bought online, normal charges may apply.
 
If you have altered or attempted to alter a hair extension or cut the hair yourself or a third party then this guarantee becomes null and void in all circumstances.

 

It is completely normal and acceptable for a client’s cut or colour to be carried out every 2-3 months which is why you will be charged as per normal once the two week period has passed. We welcome feedback and it is important for you to inform us if you are not 100% happy with your hair at any stage.

Inclusive in the cost paid for hair extension services is the hair extensions and the fitting service. Crown Creations will always try to resolve any issues that a client might have with any teething issues. Teething issues include: any visible bonds after fitting, any bonds that have come loose (this can be from accidental pulling with a comb), maintenance advice or any issue you could have! this doesn’t include maintenance as this is a separate service.
 
In rare instances the hair extensions can irritate the scalp and cause itching, we will always suggest a solution to resolve any issues - this will be covered by a team member and can be resolved very easily. Few clients do feel a pain sensation for the first night to the fifth night. This usually subsides within this time and is caused because of the bonds that are have been fitted are pushing against your head when sleeping. As with anything that is physically attached to your body, it will take time to get used to this sensation.

Returns Policy

We adhere to a strict no refunds policy, this means that you understand that refunds are not given under any circumstance. Hair extensions are hygienic goods and cannot be accepted back under any such circumstance once they have been fitted.

 

We guarantee our workmanship for 7 days and will refit any bonds that have come loose, slid out or need any adjustment, this will be when a team member is next free in the salon for an appointment. We will always try and help and if any issues continue past this time period.

Cancellation Policy

Appointments which are cancelled at short notice or clients who fail to show up to their appointment cause inconvenience to other clients, a loss of revenue to the business and earnings for our technicians.

Therefore, we ask that you give us at least 48 hours notice for any appointment changes or cancellation, if necessary. In the event that less than 48 hours notice is given, you will be liable to pay a fee of 50% of booked service charge. In the event of continuous no show or repeat late cancellations, you will be liable to pay a fee amounting to the entire charge of the service(s) booked and a 50% deposit would required for future appointments.

Medical Issues

At the consultation stage it is your responsibility to inform us of any issues, medical or not, that you have or will have while wearing the hair extensions. Also, please inform of us of treatments, medication or pregnancy as these can affect the wearing of extensions.

Privacy Policy

Crown Creations is committed to protecting privacy.

We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and GDPR 2018 and, as defined for this purpose, the data controller is:

Crown Creations 
21 Sandgate High St
Folkestone 
Kent 
CT20 3BD

 

Privacy and protection of your personal information are particularly important to us. We will not share our customers’ information with any one or any company unless it is needed to do so for the processing of your order. Your personal information is only used to process your order only and to contact you to update you on your orders. Optionally you may also subscribe to our newsletter which we may send out periodically to inform you of important service updates and offers.

The information held by us about you will be accurate, current, and relevant. You can check the information held about you by contacting us and if any of your data is found to be inaccurate, we shall promptly rectify this by deletion or correction as appropriate at your request.

Please be aware that although the internet is not a secure medium, we have put in place various security measures to protect any data or information we may hold about you and guarantee that such data or information shall be held securely in accordance with our internal security policy and the Laws of England. If we intend to transfer your information outside the EEA (European Economic Area), we will always obtain your permission first. This does not affect your statutory rights as a consumer. If you have any further queries about privacy and your rights, please contact us.


We may collect the following information:

Name
Contact information, including email address
Geographic information such as postcode, delivery address and billing address
Billing information, this is processed by our partners: Klarna, ClearPay, PayPal and Square.
Last 4 digits of your payment card for future refunds and payment reference

We require this information to understand your needs and provide you with a better service, and for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and given consent to us to do so by subscribing to our newsletter.
From time to time, we may also use your information to contact you for customer service feedback. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests, however if you specify that you do not wish us to do so then we will not.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
You are legally entitled to request details of the personal information which we hold about you, under the UK's Data Protection Act 1998 and GDPR and request the right to be forgotten. 

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

The only time you will be contacted by us for direct marketing purposes, is if you have subscribed to our newsletter subscription service.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and updated in the GDPR 2018. 
If you would like a copy of the information held on you or wish for your data to be deleted, please write to:


Crown Creations 
21 Sandgate High St
Folkestone 
CT20 3BD

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.